Sunflower Lanyard Train the Trainer : Aviation & Ground Staff

This professional development course equips airline crew and ground staff with the specific tools needed to support passengers with hidden disabilities, particularly those using the Sunflower Lanyard. Having one member of your team trained to train others is a real positive benefit for companies. One person who can help support your staff and guide them is a great way to really be there for your staff and customers. Based on the UK Hidden Disabilities scheme, the program follows the passenger journey from check-in to arrival, focusing on recognizing non-visible needs and adapting communication. Participants will learn how to identify environmental triggers, manage sensory overload, and de-escalate distress during boarding, flights, and travel disruptions. The training ensures a safer, more inclusive environment by focusing on practical techniques for both adult and child passengers.